Coordination
Detects language and intent, answers simple messages, and routes everything else to one specialist—or directly to a person.
Platform
What actually happens between a customer message and completed work
Detoximex is an AI Workforce & Business Automation platform: AI proposes the work while the platform enforces your business rules, safety rules, and integration state.
Specialist agents, one controlled outcome
A coordinator reads the request and routes each message to the right specialist, keeping response time, cost, and handoff behavior predictable as volume grows.
Qualification
Collects the fields your business defines, one or two questions at a time, and records objective signals for follow-up.
Knowledge
Searches your own documents and answers only from what it finds. No answer means an honest handover.
Booking
Presents real availability, understands the customer's choice, and checks the calendar again before confirmation.
Scoring your team can explain
The AI does not decide the score by itself. It reports signals—fit, timeline, appointment interest, and readiness—then Detoximex applies your fixed point rules. Your team can explain every point.
Configurable for your business
Choose the qualification fields and point rules that matter to your team; changes apply to the next conversation.
Clear routing rules
Define when an owner, admin, or specialist is alerted, or when a conversation is handed over using clear, reviewable rules.
Measurable outcomes
Track reply quality, speed, operating cost and outcome from day one.
Booking that prevents double-booking
Availability is read from the assigned team member's calendar and checked again at confirmation. If the slot was taken while the customer was replying, Detoximex offers the closest alternatives instead of creating a conflict.
Handover your team can trust
A request for a person, anger, a complaint, legal or financial questions, negotiation, or repeated low confidence pauses the agent immediately. Your team receives the summary and reason, then restores the agent when the handover is complete.