Terms of Service

1. Scope

These terms apply between the Detoximex service, operated at detoximex.com, and the business that creates and uses a workspace (“you”). By creating an account or using the service you accept them. If you accept on behalf of an organisation, you confirm you are authorised to do so.

Detoximex is an independently developed product and is not currently offered by an incorporated company. The clauses that require an established legal entity — including the identity of the contracting party, governing law, and how disputes are resolved — are not stated here because doing so would be inaccurate. They will be set out in full in a reissued agreement before the service takes payments from customers under a commercial contract, and you will be asked to accept that agreement at that point.

2. The service

Detoximex provides an AI sales assistant that operates on your connected messaging channels, together with a workspace where your team manages the resulting conversations, leads, meetings, inventory, knowledge and reporting. Which capabilities are available to you depends on your plan.

3. Your account

You are responsible for the accuracy of your account details, for everything your users do in your workspace, and for keeping credentials secure. Tell us promptly if you believe an account has been accessed without authorisation. The service is for business use by people aged 18 or over.

4. Plans, usage and implementation

• Subscriptions are offered as published plans, billed for a recurring period in advance at the price shown at checkout.
• Each plan includes a stated monthly allowance of AI conversations. Conversations beyond that allowance are charged at the published overage rate.
• You can set spending limits for your workspace. When a limit is reached the service applies the behaviour you configured, which may reduce capability or pause automated replies.
• Implementation is a separate one-time service covering connection of your channel, loading your listings and documents, and tuning the agent. Its fee is shown before purchase, or scoped individually where a plan is marked as sales-assisted.
• Payments are processed by Paddle.com, which acts as the Merchant of Record for your transaction. Your purchase is completed with Paddle, card details are handled entirely by Paddle, and Paddle calculates and collects any sales tax or VAT that applies at checkout. Paddle's buyer terms apply to the payment itself.
• The published prices are shown in US dollars. Any transaction-level tax that applies is added and shown by Paddle before you confirm payment.

5. Refunds (working policy)

This is our current working position and will be confirmed in the reissued agreement:

• Recurring subscription payments generally apply to the billing period they were paid for.
• An implementation fee may become non-refundable once material implementation work has begun.
• Refund rights that apply to you under mandatory law always take precedence over this policy.
• Exceptional cases are reviewed individually and in good faith — contact us from the account settings area of your workspace, or through the contact route published on detoximex.com.

6. Acceptable use

• You must have a lawful basis to message the people you contact through the service, and you must honour opt-out and stop requests.
• You must comply with the WhatsApp Business Messaging Policy, Meta's platform terms, and the terms of every other provider you connect.
• You must not use the service for unlawful, deceptive or harassing messaging, for bulk unsolicited messaging, or to impersonate another person or business.
• You must not attempt to bypass workspace isolation, access another workspace's data, or probe the platform's security without written permission.
• You must not upload payment card numbers, government identification documents, passwords, or health data.

7. Your content and your customers' data

You keep ownership of your listings, documents, conversations and customer records. We process them to provide the service, as described in the Privacy Policy. You are responsible for the accuracy of what you upload: the AI answers from your content, so incorrect content produces incorrect answers. Aggregated, de-identified operational measurements are used to monitor reliability, quality and cost. Before your workspace is deleted you may request an export.

8. What the AI can and cannot do

The AI agent generates replies automatically and can be wrong, incomplete, or unsuitable for a particular customer. It is built to answer only from your approved content and to escalate to your team in defined situations, but it is not a substitute for professional judgement and it does not provide legal, financial, tax or investment advice. You remain responsible for what your business communicates and for supervising conversations, particularly while the agent is new to your team.

No uptime, response-time or accuracy guarantee is offered. The service has no service level agreement at this stage, and we will not pretend otherwise.

9. Third-party services

The service depends on third parties including Meta, OpenAI, Google, HubSpot, Stripe, and our hosting and automation providers. Their availability, policies, approval decisions and pricing are outside our control and changes they make can affect the service, including features that depend on an approval we have not yet received. Connecting an integration authorises us to access that account as needed to operate the service for you.

10. Intellectual property

The platform, its software, agent designs, prompts, documentation and branding remain ours. During your subscription you receive a non-exclusive, non-transferable right to use the service. You may not copy it, resell it, reverse engineer it, or use it to build a competing product.

11. Confidentiality

Each side protects the other's non-public information and uses it only to perform this arrangement.

12. Suspension and termination

You can stop using the service and cancel a subscription at any time from the billing area; cancellation takes effect at the end of the period you have paid for. We may suspend or end access for non-payment, for a breach of section 6, or where continuing would breach a provider's policy or the law. Where it is practical to do so we will tell you first and give you a chance to put the problem right.

13. Disclaimers

The service is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free, that AI output will be accurate, or that using it will produce any particular sales result. Detoximex holds no third-party security or compliance certification at this time.

14. Limitation of liability (working position)

Our working position, to be confirmed in the reissued agreement and subject to the law that ultimately applies, is that neither side is liable for indirect, incidental or consequential loss, or for lost profits, lost revenue or lost business, and that total aggregate liability is limited to the fees paid for the service in the twelve months before the claim. Liability that cannot lawfully be limited is not limited.

This clause has not been settled by legal counsel and is presented as a working position rather than a finalised term.

15. Changes to the service and to these terms

The service is actively developed and features can change. We may update these terms, and we will reissue them in full when an operating entity is established. Material changes are notified to the account owner before they take effect, and continued use after that point means you accept the updated version.

16. Contact

Questions about these terms can be raised from the account settings area of your workspace, or through the contact route published on detoximex.com.